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Minnesota Association of Financial Aid Administrators 

Job Postings

Current Job Opportunities

For instructions on how to add a posting from your institution, see posting instructions below

  • 28 Mar 2018 3:13 PM | Megan FitzGibbon

    Job Title: State Program Administrator, Principal
    Working Title: Financial Aid Administrator

    Agency:  Minnesota Office of Higher Education
    Location: Saint Paul, MN
    Closing date: 04-04-18

    Link:  Job ID 21279 State Program Admin, Principal  (or visit www.mn.gov/mmb/careers/ and search for 21279)

    This position is full-time, classified.  You can click on the link above or follow the steps listed below to view the job description:

    1.    For more information about this job opening go to www.mn.gov/careers or to Self Service if you are a current State of Minnesota employee.

    2.    On the Job Search page enter the Job Opening ID 21279 in the keywords/search box and click Search.

    3.    Click on the Job Title to view the job posting.

    4.    If interested, click Apply.

    For assistance, contact the Job Information Line at: 651.259.3637

  • 13 Feb 2018 8:18 AM | Soledad Kern (Administrator)

    Associate Financial Aid Advisor

    Capella University

    Minneapolis, MN

    Apply HERE


    Capella University is seeking an Associate Financial Aid Advisor to provide financial aid support to our learners within the Office of Financial Aid. This position is the central point of contact for learners seeking financial aid eligibility, packaging, awarding, and disbursement information—along with financial aid customer service support while pursuing a degree at CU.  This position has a targeted start date of Monday, March 12th. 

    Responsibilities

    Learner Support-

    • Provide CU learners with a positive experience, personal attention, and guidance through the financial aid process
    • Respond to in-bound telephone requests from learners and internal enrollment and academic partners to provide advice and information regarding financial aid inquiries
    • Provide superior customer service and problem resolution to learners and internal partners by setting service expectations and self-service options
    • Effectively communicate with enrollment services personnel to ensure future learners have obtained appropriate documentation for financial aid packaging/tuition funding
    • Document all caller interactions and provide appropriate and timely financial aid responses

    Emails and Outbound Support-

    • Provide appropriate and timely responses to learner emails; ensure emails are written in a professional manner representing Capella University 
    • Make outbound calls to follow up with learners as needed and complete outbound call campaigns that align with communication strategies
    • Proactively work on learners’ inquires to provide a high level of customer service

    Training and Development-

    • Participate in mentor/team/department/company trainings and meeting to contribute to knowledge base
    • Review resources, updates, and communications to remain current in specific job duties
    • Develop a Subject Matter Expertise in area(s) of financial aid, billing, military, etc.

    Process Improvement and Project Support -

    • Identify, communicate, and make recommendations for improvement to existing processes/procedures for the benefit of our learners
    • Seek out and/or identify projects. Work on projects with diligence and accuracy until completion 

    Customer Relationship management and Ownership-

    • Take ownership of learner issues and work collaboratively with internal partners to bring resolution 
    • Supporting internal customer needs, respond to and communicate requests in a professional manner

    *Other duties as assigned


    Qualifications

    Bachelor’s degree preferred. Some college experience required; or 1+ year(s) of transferable customer service experience (preferably phone-based), or 1-3 years of previous financial aid experience, or an equivalent combination of education and experience.

    • In good standing with the Department of Education on Student Loans
    • Ability to function efficiently and utilize good time management skills in a fast paced and demanding work environment
    • Demonstrated ability to maintain confidentiality
    • To be considered as an applicant and maintain employment in this role, you must not at the present time or in the past, have been in default on student loans

     

    Additional Required Competencies/Skills Examples: 

    • Ability to handle complex customer resolution issues, while applying information, policies, and  an assessment of unique circumstances; and resolving issues with a reasonable level of autonomy
    • Knowledge of federal regulations with financial aid and knowledge of a variety of financial aid programs and ability to apply this information to problem-resolution
    • Displayed success in achieving and sustaining objectives and performance metrics
    • Ability to maintain a high degree of accuracy and attention to detail
    • Organizational skills—ability to prioritize, manage multiple demands and present information in a clear and concise manner
    • Strong technological skills and aptitude. Including the use and knowledge of Microsoft Office Suite, applied expertise accessing internet or systems-based information, PeopleSoft, CRM and other financial aid related software and internet applications
    • Understanding of federal regulations associated with financial aid and knowledge of a variety of financial aid programs and ability to apply this information to problem-resolution
    • Demonstrated ability to remain calm under pressure and maintain a professional demeanor at all times
    • Excellent listening, verbal, and written communication skills with ability to interact effectively with senior management, direct supervisors, and colleagues
    • Excellent relationship-building, customer service, and problem resolution skills

    Scheduling:

    • Availability: Must be available to work 8am – 4:30pm during training (approx. 2 weeks) After training the Financial Aid Office is open from 7am-8pm, and must be available to work an 8.5 hour shift between the hours of 7am-8pm. *For those working the evening shift (11:30 am – 8:00 pm) parking is paid


    Apply HERE

  • 31 Jan 2018 4:30 PM | Trish Johnson
    Associate Director of Financial Aid

    The College of St. Scholastica, Duluth, MN

    The College of St. Scholastica currently has an opening for an Associate Director of Financial Aid at the Duluth campus. For the complete list of qualifications, job duties and instructions on how to apply, please visit CSS Employment Site/Financial Aid.  Applications will be accepted until the position is filled.
  • 20 Dec 2017 1:02 PM | Anonymous

    University Services Program Associate

    (Financial Aid Services Assistant)

    The University of Wisconsin– River Falls invites applications for the position of Financial Aid Services Assistant in Office of Financial Aid. The individual selected will be expected to: 1) Greet students and their families in person and answer basic questions about the process of applying and maintaining eligibility for financial aid; 2) Collect, image and accurately match submitted documents to student records to support the application for financial aid; 3) Respond to telephone calls and emails, seeking assistance or referring to counselors for resolution as necessary; 4) Perform data processing tasks such as downloading files from government partners and uploading them to the student information system, running automated review processes on financial aid applications and creating financial aid award offers for students.

    Normal work schedule is 7:45 a.m. to 4:30 p.m. Monday-Friday.  A criminal background check will be completed on final candidates.  The minimum starting salary is $15.42 per hour.  The hourly rate may be negotiable based on experience and available budget. Benefits include medical and dental insurance, state retirement plan, etc.

    Please see the University’s website for the application process, job duties, and qualifications at https://jobs.uwrf.edu

    The University of Wisconsin – River Falls is part of the Minneapolis-St. Paul statistical area. Women/Minorities/Disability/Vet AA/EEO.


How To Post

NOTE: All current MAFAA members may post an opening. If you are not a current member, you are permitted to reach out to a current member to post on your behalf. 

  1. Log into mafaa.org using the top-right login option.
  2. Navigate to the Job Postings main page.
  3. (Preferred) Copy the template text below.
  4. Click 'Add Post' blue button found under the title of the page. 
  5. Paste job opening information to include the following (if applicable).
    1. Position Title (in subject line and main body of post)
    2. Location
    3. Message Text
    4. Link to Application Page / Site
    5. Contact
    6. Closing Date
  6. Click 'Post'

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